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How much is the discount?

You can get 50% of your water and sewerage charges, up to a maximum discount of $381.40 in 2026-27. If you're connected to a single service, like water only, the maximum discount is $190.70.

We'll apply your concession to past bills from the start date on your card, or up to a maximum of 12 months if you've had your card longer than 12 months. This amount will be credited to your account.

Who can apply?

If you hold one of the eligible cards below, you can register it with us to receive a discount on your water and sewage bill. 

Pensioner Concession Card
Centrelink Health Care Card
Department of Veterans' Affairs

Note: You can only register to pay for a reduced amount if you have certain concession cards. If you do not have a valid card, you won’t be able to apply. Check your eligibility before applying.

The following cards aren't eligible for a concession discount:

  • Commonwealth Seniors Health Card
  • Victorian Seniors Card
  • Carer Allowance Health Care Card
  • Foster Care Health Care Card
  • Medicare Card

Are there any other criteria?

  • The property you’re applying for must be your main place of residence and address on your card must match the address of the property.
  • The property must be connected to our water and/or sewerage system.
  • If the concession cardholder’s name isn't on the South East Water account, you’ll have to provide evidence that the cardholder contributes to the account. This could be a lease agreement, a private agreement with the account holder or a letter from the account holder.

For more information, please visit the Department of Families, Fairness and Housing.

Apply online

The quickest way to register your concession details is online through mySouthEastWater.

Sign in to mySouthEastWater

Apply with a form

Prefer to download an application form? You can send the completed form to support@sew.com.au.

Water and Sewerage Concession application form

No, you can only receive a concession discount on your principal place of residence (PPR). 

If your investment property is not listed as your PPR with Centrelink you will not be able to receive a concession discount on your bill. 

The address listed on your concession card is your PPR with Centrelink. 

Yes, tenants are entitled to the concession discount if they hold a valid Centrelink health care pensioner or Department of Veterans’ Affairs card. 

Sign into mySouthEastWater and register your concession details.

Sign in to mySouthEastWater

Yes, if eligible, you could be credited up to 12 months provided you were entitled to a concession discount for that time. This is all verified through Centrelink. 

Yes, you may still be able to receive a concession discount on your bill.

 You’ll need to have the account holder verify you live at the property and contribute to the water bill and this can be done over the phone or in writing. 

You will also need to fill out the Water and Sewerage Concession application form and send that to us. 

No, unfortunately, this card is not eligible.

However, we do have a range of other payment support options available, such as payment plans which split your bills up over fortnightly or monthly payments making them easier to manage. 

You can find more information on those options here. 

If this isn’t what you were looking for, see the following links for more information: